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Shipping Information

We currently work with several manufacturers to bring you the large selection of custom and unique products that we are able to offer.  In order to ensure you receive your order as quickly as possible we normally have your products shipped directly to you from the manufacturers.  Because of this if you place an order with multiple items, you may receive your order in multiple packages which may arrive at varying times.

If you ever have a question about the status of an order, please use our contact form to get in touch with us or send us an email to holly@thetwistersisters.com  Please include your order number with your inquiry.

INTERNATIONAL CUSTOMERS may want to keep in mind that receiving multiple packages may result in multiple customs fees.  We are not responsible for those fees or for knowing what they might be ahead of time.

Production Times

Production time refers to the time it takes to custom make the products that you order, after you order them.  Many of our clothing, accessories, housewares and other unique products are made on demand when you place your order.  Generally production can take 2 - 7 days but may take slightly longer during certain times of the year when our manufactureres are experiencing high volume orders.  If you ever have a question about the status of an order please feel free to contact us or send us an email to sales@thetwistersisters.com.  Please include your order number with your inquiry.

Shipping Times

Shipping times vary depending on the products ordered.  We work with manufacturers in the United States, Canada and China, and some items take much longer to arrive than others. We are striving to offer the best shipping times possible to our customers for the lowest prices. 

The following shipping time estimates are for US based customers only.  INTERNATIONAL CUSTOMERS please allow 2 - 4 weeks for delivery after production.  Sometimes your orders get held up in customs and we have no control over this.

  • In Stock items: expected delivery 3 - 5 days - no production times necessary!
  • T-shirts: expected delivery 3 - 7 days after production
  • All Other Clothing: 10 - 20 days after production
  • Shoes: 2 - 4 weeks after production * Note that we are currently in the process of improving shipping times for all of our Footwear products! *
  • Housewares and Accessories: 10 - 20 days after production

Shipping Prices

Shipping Prices are based on the weight of the items you ordered.  We are currently working to be able to offer more free shipping to our customers and will have this in place soon!

 

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