Shipping & Return Policies

 

Returns

All sales are final on all digital products and goods.  This includes Video Tutorials, Clip Art Graphics and Bundles and Printable files.

All physical products including clothing, shoes, handbags etc. are custom made to order. In order to provide the variety of unique items that we do we work with several manufacturers all over the world who drop-ship our products.  

This means that every item is made custom when you place your order and shipped directly from the manufacturer to you.

Because of this, we do not keep any stock on hand which means we cannot offer any exchanges, returns, refunds etc.  Please double check all clothing sizes/colors before checking out.  If you notice you ordered the wrong size please send us an email to sales@thetwistersisters.com immediately. We *may* be able to update the order for you if it has not been sent to production yet.

Shipping & Customs

Because we work with several different manufacturers, your order may arrive in multiple packages.  Please be aware of this if you live in a country that requires you to pay customs fees or import taxes.  We are not responsible for any fees related to the acceptance of your package.

We offer free shipping on all physical products at this time. Please be aware that you may still need to pay customs fees depending on what country you live in.

Shipping & Production Times

All physical products including clothing, shoes, handbags etc. are custom made to order. In order to provide the variety of unique items that we do we work with several manufacturers all over the world who drop-ship our products.  

Your items are sent to production after your order is paid for.  Production times on all physical products could take up to 10 - 14 days to produce depending on the time of the year.

Your items are then shipped directly from our manufacturers straight to you as they are ready.  Shipping times can take 2 - 4 weeks depending on the time of the year.

Order Questions

If you have questions about the status of an order, please send an email to orders@thetwistersister.com and include your name, order number and your question.  Order inquiries sent via other means (ie. facebook, messenger, comments etc.) may not be responded to in a timely manner.

 

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50% OFF All Clip Art Graphics!